A Spa Diva wants to come away from a spa experience feeling refreshed, renewed, "grounded" and energized. She wants a totally pampered experience that affects her heart, mind, body and soul. She wants to be pampered from the moment she arrives till the moment she leaves, and she wants an experience that will make her want to come back and do it all over again!
1. Aesthetically pleasing spa and environment (spa design/layout)
2. Ambience (from the aroma to the "energy" of the spa)
3. A total spa experience that nourishes your mind, energizes your body, and renews your soul!
4. Excellence in customer service upon arrival (All is thought of with the customer in mind - you feel special from the moment you arrive to the moment you leave)
5. Excellence in service (spa treatments that leave you wanting more).
6. Diverse variety of spa treatments and packages at a reasonable price.
7. Qualified and skilled staff (notable staff and technicians that you want to see again because of the special, proper, memorable, and noticeable care they gave you).
8. Comfortable and inviting waiting room/lounge, steam room, sauna, jacuzzi that sets the mood and tone of your spa treatments
9. Refreshing supply of water, tea, fruit, etc. (just the right variety, temperature and amount) at all times.
10. Ample and proper supply of necessities (towels, sandals/slippers, hair and body care products within the facilities)
11. Cleanliness (from the front door to the lockers to the steam room to the shower)
12. A memorable spa experience that makes you want to come back for more!
13. To be informed of upcoming special spa packages for that return visit (A satisfied spa diva is a returning spa diva, and a spa diva has diva friends).
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